Research findings: mapping system behaviours to understand how to tackle digital exclusion
Executive Summary
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- FInding 1
- Finding 2
Behavioural systems mapping highlights the role of different neighbourhood actors in shaping digital inclusion - through the services they offer, and the relationships they hold with different groups.
Explore the neighbourhoods
Eyres Monsell and Gilmorton
These Leicester City Neighbourhoods explored how to make use of existing assets to drive up engagement with older groups.
Horn Park
The local health system in this South East London estate is exploring a wellbeing approach to digital inclusion.
Waltham
A rural community in North East Lincolnshire explored how to ensure older people stay connected
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Noel Park and West Green
This community has active local third sector partners looking for new ways to support older people to get online.
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Havelock Estate
Partners in this neighbourhood see digital exclusion digital inclusion as a key driver of improving income maximisation for elderly people
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The full report “Insert title of the report.” explores the outcomes of the neighbourhood trial across five neighbourhoods and outlines the key insights, lessons for practitioners and potential use case for behavioural system mapping across the public sector.